Return Policy

Not quite right? That’s ok. Returns are free.

Alex + Abby accepts returns for 30 days after items are delivered.
Items must be in new condition, unwashed and unworn.

How to Return an Item

1 Request Return Label

Request a prepaid return shipping label by emailing admin@alexnabby.com

Include your name, order#, and reason for return. If you ordered multiple items, indicate which item(s) you are returning.

We love feedback! Please share your comments about Alex + Abby merchandise, or your shopping experience with us.

Your request must be submitted within 30 days after items were delivered to you.

2 Prepare Your Shipment

Your prepaid return shipping label will be sent via email within 48 hours.

Print your return label.

Package your return items securely.

Attach the return label.

3Ship Your Return

Ship the return package within 7 days of receiving your return shipping label.

The shipping label will indicate whether the package should be shipped via UPS or via the US Postal Service (USPS). Be sure to ship the package via the carrier shown on the shipping label.

Once items are received at our returns center and inspected, a refund will be issued to your account.
You will be notified via e-mail when a refund is issued.

No refund will be issued for items that have been worn or washed, for returns received outside the returns period or outside the returns policy described here.

Return FAQ's

  • Question: Can I exchange an item?
  • Answer: We do not process exchanges at this time. To receive a different size or color, return the item you received, and place a new order for the desired item.

  • Question: Do you provide price adjustments if prices change?
  • Answer: We do not provide price adjustments.